Ferquently Asked Questions

Before we begin an investigation, we require our clients to discuss with us your investigative needs and expectations in detail, so that we can establish an investigative plan to fit your requirements and of course your budget. Once the investigative plan is approved, we required all clients to enter into a client agreement in writing. Once the agreement is signed and a retainer is received we can start the investigation.  All investigative services and expenses are billed against the initial retainer.

Our rates are dependent on the type of work being performed, with computer forensic work being higher than private investigative work, due to the expertise, complexity and extensive time needed to complete suck work.  Depending on the type of work, we do bill differently; which is an Hourly or Flat Rate fee.  Hourly is billed for investigative and Computer Forensic work. A Flat Rate fee is normally for specific types of investigations usually limited to a client's needs or specifically involving deep dive searches, Social Media, etc. and for limited data recovery work.

A lot depends on the type of investigation required; Vanco Intelligence will provide an estimate but will never a guarantee when it will be completed, however, there is no real way of determining exactly how long an investigation will take. Some cases could take a few hours, while others could take significantly longer. During your telephone consultation we will be able to establish a better idea about how long your investigation might take.

We accept Check, Money Order, PayPal and Bank-Wire Transfers. Confidential payment concerns can be discussed with clients who do not want a spouse/significant other to discover the hiring of a private investigator.

Yes, a retainer fee is required on all cases and all investigative services and expenses are billed against the retainer. A retainer is a portion of what the estimated total cost of an investigation will be, with outstanding balances due before the final investigative reports and exhibits are provided.

Our reputation is based on results, but unfortunately conducting an investigation involves many variables that are outside our control. 

Vanco Intelligence Group guarantees that all investigations will be conducted in a professional and legal manner and we will do everything in our power to gather the evidence for clients, without providing false promises. 

Every situation is unique, and it is impossible to guarantee a positive result. We are realistic about our results and will not accept a case that we cannot assist a client with.  Prospective Clients should be cautious of agencies that clam to “Guarantee” results.

Yes. We are bonded by the State of New Jersey and our investigative services are legally admissible in a court of law. The courts recognize licensed private investigators as a neutral party. We can also provide Expert Courtroom testimony as needed.

Once we receive the signed agreement and retainer we will begin the investigation as soon as possible. Urgent investigations or after hour/holidays are addressed on a case by case basis.

Yes, ALL investigations are confidential. Even your initial telephone call is confidential even if you decide not to retain our services. We are bound by contract to keep ALL investigations confidential.  All investigations are handled in strict confidence and discreetly.  We also DO NOT sell ANY personal information.  Many companies, including private investigators subsidize their income by selling client information.  

Vanco Intelligence does not sell ANY client information, ever!

Our rates are competitive compared to local/regional averages. A client should consider how the value of a comprehensive and well documented investigation will benefit their ultimate goal.  A “value” investigation might not be the proper course of action and will impact the end result.  With Vanco Intelligence Group, you might pay more, based on regional averages, for our expertise and experience.  Hiring a company just because they are cheaper will likely prove to be unsuccessful with unforeseen consequences, which will cost more in the long run.

We provide every client with a detailed report of investigation ROI as well as any/all supporting evidence gathered during the investigation.

As a licensed private detective our goal is to be as discreet as possible during the course of an investigation. Every effort is taken to ensure your privacy! We do not willing/knowingly divulge client information.  Our client agreement details this as well.